Standardising Partner Assessments: The Oversight Gap

Partners can no longer be assessed or compared consistently.

Most organisations can describe any single partner reasonably well. What they usually can't do is describe all of them against the same standard. Each relationship gets reviewed on its own terms, its own metrics, its own definition of "healthy," which makes any one partner look fine in isolation.

The problem rarely shows up as an obviously badly-run partner. It shows up as a portfolio review where every partner is rated "green" using a different scale, a request to identify the three highest-risk partnerships that nobody can answer with evidence, or a new partner being judged against criteria that don't exist for any of the others. Ask whether your ten largest partners have ever been scored against one consistent framework.

The risk isn't that any partner is being mismanaged individually. It's that leadership loses the ability to say, with evidence, which relationships most need attention right now.

Signs this is happening

  • Each partner review uses its own criteria, developed largely by whoever manages that relationship
  • No one could currently produce a ranked list of partners by risk using consistent, comparable evidence
  • "Healthy" and "at risk" mean different things depending on which alliance owner you ask
  • A new partner type has required inventing a new way of assessing it, rather than applying an existing one

This condition is frequently paired with partner capabilities and commitments are poorly understood, since inconsistent assessment criteria are usually what allow a capability gap to go unnoticed in the first place.

Addressed early, this is a standardisation exercise, one framework, applied consistently. Left unexamined, it's the reason the most exposed partner in the portfolio is rarely the one getting the attention.

This is an Evidence condition within the Alliance Oversight Gap framework. The Baseline Assessment tests whether your partners are assessed against one consistent standard, or against whatever criteria each relationship happens to have accumulated.

This is one of five areas the Gap Detector Assessment measures. Find out where you stand.

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